Refund policy
Last updated: August 2026
Before we place the order
You can cancel for a full refund at any time before the order is confirmed with our local partner. Contact us with your order token.
Damaged or spoiled
If a gift arrives damaged or spoiled, tell us within 48 hours with a photo and we will arrange a free replacement or a full refund.
Wrong address
The recipient name, address and phone you confirm at checkout are the delivery record. If a delivery fails because those details were incorrect, we cannot guarantee a refund; we will help re-route where possible (fees may apply).
We can't fulfil
If we cannot fulfil an order for any reason on our side, you receive an automatic full refund and an email explaining why.
How refunds are paid
Refunds go to the original payment method through Stripe, typically within 5–10 business days depending on your bank.